Our Terms

Payment Policy

In Clinic we accept Cash, Interac Debit, or e-Transfer as a method of payment. For online sales through fullscript we are now accepting credit cards.

Exchange Policy Notice

We are a doctors clinic and to assure the efficacy of our products to our clients we have a restrictive return policy. Please familiarize yourself with our policies before purchasing our products. We use our remedies as medicines and cannot accept returns outside of our stated policy. This assures our clients receive a fully potent product with maximum effectiveness. 

Exchange Policy

To protect the efficacy of our products we offer exchange on unopened items for the period of 7 days with receipt, services are non-refundable. Anything opened, or items without a permanent seal cannot be exchanged. All items purchased below regular price (on sale) are considered final purchases. Please read labels fully before opening the product, we cannot be held responsible for conflicts with allergies or medical conditions. When in doubt consult a medical professional before opening or using the product.

Taste, Texture, Smell
Depending on the production batch many natural products will vary in taste, texture, colour, or smell. MNM uses products as natural medicines and makes no claims for taste, texture, or smell of the products. Even capsules can have a strong odour, therefore we cannot guarantee or take back an opened product due to the above mentioned issues.

Online Sales

The shop.mnm.ca is now operated by Fullscript and returns or product concerns should be addresses there. MNM has low overhead costs so signing on through shop.mnm.ca allows us to give a generous 15% discount to our clients. The online store carries the same carefully selected products used in practice at Mardian Natural Medicine. The Professional remedies are meant for clients who have been prescribed the items by our Naturopathic Doctor or another health care practitioner. By creating an account you confirm that you understand the remedy and that it has been prescribed to you by a practitioner.

 

 

Prescription Items

You should already have used the product and know the label details of the products you are purchasing. We have a restrictive return policy and we reserve the right to refuse service to any client returning products because they do not understand the label, or had a reaction because they have not been prescribed the product by a practitioner. Only clients who have already used, and understand the product, should be ordering our prescription items. 

Late or Missed Appointment Fees

Once you have received your reminder call (text or email), or confirmed your appointment, the time allocated by your practitioner is exclusively reserved for you. We require two of OUR business days (Monday-Thursday) notification to Cancel or Rebook an appointment or a service charge will apply.

Service Terms

MNM has additional Policies which apply to each service provided. The terms are on the forms that are required before treatment begins. Our Forms, Fees, Privacy Information & Consent to disclose personal information can be found at: forms.mnm.ca

Changes to Terms

If you use this website, you acknowledge and accepted our Terms of Use, as well as any other terms, conditions, policies or notices that may be posted on this website. By continuing to use this website and the content it provides your acceptance of said terms and conditions is acknowledged. MNM reserves the right to modify these terms and conditions at any time. Such changes will be effective immediately upon being posted on the website. Your continued use of the website acknowledges said changes, whether you are aware of them or not. You are advised to regularly consult this page. Terms and conditions for the legal protection of MNM and applies to all visitors using the site.

WE CANNOT ACCEPT RETURNS WITHOUT RECEIPT

T.O.S. last updated: Apr 1st 2025